Your reservation is effective only after payment of a deposit of 50% of the total amount of the services.
The balance must be paid within one month after completion of the services.
Any registration implies acceptance of our general conditions of sale
You can book your activity and pay on our website . Reservations can be canceled at any time by contacting us directly by email or telephone. However, in order to amortize the miscellaneous costs incurred (bank transactions, site and partner commissions, refusal of other requests, etc.) your cancellation cannot be fully refunded. Here are our cancellation rules:
– 100% refund >> Cancellation on our part (due to weather or minimum participants not reached).
– 50% refund >> Customer cancellation up to 48 hours before the start of the activity.
– 0% refund >> Customer cancellation less than 48 hours before the start of the activity.
Kayacorde may decide to cancel or interrupt a service in the following cases: force majeure or for security reasons.
The cancellation of the service on our part gives rise to the reimbursement of all the sums collected without additional compensation.
In the event of cancellation on your part, 50% of the costs will be retained up to 15 days before the date of the service and 80% from 14 days to 7 days before the service.
Any service canceled less than a week before the appointment date does not entitle you to any refund.
The interruption of the service on our part due to force majeure or security beyond 1 hour of activity, including in all cases the safety instructions of the instructor and the approach walk, will not give rise to any refund. sums received or other compensation.
If the interruption occurs less than 1 hour of activity carried out, this will give rise to the reimbursement of 50% of the sums collected.
NB: The orange Météo France alerts planned for our department do not in any way lead to the automatic cancellation of services other than canyoning and canoeing.
The products available for sale concern outdoor sports services supervised by holders of state diplomas.
Unless otherwise indicated, the price of each service includes:
If the circumstances require it, the places of activities or certain services of the program can be modified. Each participant must comply with the rules of caution and safety given by the instructor who reserves the right to exclude any person whose behavior compromises the safety or well-being of the group. In this case, no reimbursement indemnity can be due.
As professional civil liability insurance does not cover participants for individual liability, it is strongly advised to take out civil liability insurance.
A deposit of 50% of the total amount of the service is required for the reservation to be effective. The balance must be paid no later than one month after the appointment date. Payment can be made by cheque, cash or bank transfer.
In accordance with Article L 441-6 of the Commercial Code, a penalty rate of 0.12% will be applied from the day following the date of payment.
A meeting time and place are systematically communicated when booking one of our services.
For the smooth running of the activities and out of respect for the other participants, you are asked to be punctual at the meeting place. Allow a margin in your travel time calculations. We tolerate a delay of up to 20 minutes.
BEYOND THIS PERIOD, THE INSTRUCTORS MAY DECIDE TO START ACTIVITY WITHOUT YOU, AND NO REFUND OR COMPENSATION WILL BE DUE.
Kayacorde declines all responsibility in the event of loss, theft or damage to personal property.
For the contract concluded between you and Kayacorde , the applicable law is French law.
In the event of a dispute, the Commercial Court of Aubenas has sole jurisdiction to judge disputes. French law is the only one applicable.
Kayacorde reserves the right to use the photos taken during the services to illustrate the brochures, various advertisements, website, etc., unless otherwise specified by the participant.
Kayacorde is committed to implementing all health precautionary measures to protect its customers and employees.
In the event that a reserved service should be compromised by government decisions caused by the coronavirus crisis, you can then cancel or modify your reservation without any penalty.
If a total or partial settlement has been made previously, we offer the possibility of using a deferral coupon for the amount equivalent to the amount withdrawn. This coupon is valid for 18 months from the date of booking.
Of course, if you do not wish to postpone your reservation, we will proceed to the full refund of the sums collected without any compensation.
